TERMS AND CONDITIONS

MyMoveSpain – Expert Spanish Residency Visa Services

Last Updated: 19/11/2025

1. INTRODUCTION

These Terms and Conditions (“Terms”) govern your use of services provided by MyMoveSpain (“we,” “us,” “our,” or “the Company”), a Spanish residency visa consultancy and legal services provider.

By engaging our services, submitting an inquiry, booking a consultation, or entering into a service agreement with MyMoveSpain, you (“Client,” “you,” or “your”) acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Business Information:

• Company Name: MyMoveSpain
• Contact Email: info@mymovespain.com
• Contact Phone: +44 7703 015 309
• Website: https://mymovespain.com

2. SERVICES PROVIDED

2.1 Scope of Services

MyMoveSpain provides the following services:

• Spanish residency visa consultation and application assistance
• Non-Lucrative Visa Services
• Digital Nomad Visa services
• Golden Visa (Residency by Investment) services
• Self-Employed Visa Services
• Family Reunification Visa services
• Spanish property conveyancing and legal services
• Document preparation, translation, and legalisation assistance
• Immigration advice and guidance
• Post-arrival support services

2.2 Partnership with Heniam Associates

MyMoveSpain operates in partnership with Heniam Associates (https://heniam.es), a licensed Spanish legal firm specialising in property law and conveyancing services.

When you engage our property conveyancing services, legal representation, or require specialised legal assistance in Spain, your matter may be handled directly by Heniam Associates or in collaboration with their legal team. By accepting these Terms, you consent to this partnership arrangement and the sharing of your information with Heniam Associates as necessary to provide comprehensive legal services.

2.3 Nature of Services

Our services constitute professional consultation and administrative assistance. We provide guidance, document preparation, and application support but do not guarantee visa approval, as final decisions rest solely with Spanish immigration authorities (Oficina de Extranjería, Spanish Consulates, and other relevant governmental bodies).

3. CLIENT OBLIGATIONS

3.1 Accurate Information

You agree to:

• Provide complete, accurate, and truthful information at all times
• Disclose all relevant facts that may affect your visa application or legal matter
• Inform us immediately of any changes to your circumstances, contact details, or information provided
• Respond promptly to requests for additional documentation or information

3.2 Document Provision

You are responsible for:

• Obtaining and providing all required documents within agreed timeframes
• Ensuring all documents are genuine, valid, and legally obtained
• Bearing the cost of document translation, apostille, notarization, and legalisation unless otherwise agreed
• Maintaining copies of all documents submitted

3.3 Compliance with Laws

You agree to:

• Comply with all Spanish immigration laws and regulations
• Follow our professional advice and recommendations
• Attend required appointments with consulates, immigration offices, or legal authorities
• Refrain from providing false or misleading information to authorities

4. FEES AND PAYMENT

4.1 Service Fees

Our fees are determined based on:

• The type and complexity of services required
• The visa category or legal service selected
• Additional services requested (expedited processing, additional document preparation, etc.)

All fees will be clearly outlined in a separate Fee Agreement or Service Proposal provided before engagement.

4.2 Payment Terms

• Initial Consultation: Free initial consultations are offered as specified on our website. Extended consultations may be chargeable.
• Deposit: A non-refundable deposit may be required to commence work, typically ranging from 30-50% of the total fee.
• Payment Schedule: Balance payments are due according to the agreed payment schedule outlined in your Service Agreement.
• Payment Methods: We accept bank transfer, credit/debit cards, and other payment methods as specified.

4.3 Third-Party Costs

You are responsible for all third-party costs, including but not limited to:

• Government application fees
• Consulate fees
• Notary fees
• Property Registry fees
• Translation and apostille fees
• Health insurance premiums
• Medical certificate costs
• Criminal record certificate costs
• Courier and shipping fees
• Travel costs for required appointments

These costs are separate from our professional fees and must be paid directly by you or reimbursed to us if we advance payment on your behalf.

4.4 Refund Policy

• Non-Refundable Deposit: Initial deposits are non-refundable once work has commenced.
• Partial Refunds: If you cancel services after work has begun, fees will be calculated based on work completed, and any unused portion may be refunded at our discretion.
• No Refund for Rejection: No refunds are provided if your visa application is rejected by Spanish authorities, as this outcome is beyond our control.
• Service Failures: If we fail to deliver agreed services due to our error or negligence, we will provide a pro-rata refund or remedy the situation.

4.5 Late Payment

Late payments may result in:

• Suspension of services until payment is received
• Interest charges at the rate of 3% per month on overdue amounts
• Cancellation of your service agreement
• Legal action to recover outstanding amounts plus collection costs

5. DATA PROTECTION AND PRIVACY

5.1 Information Collection

To provide our services, we collect and process personal information including:

• Full name, date of birth, nationality
• Contact details (address, phone, email)
• Passport and identification documents
• Financial information (income, bank statements, tax records)
• Employment information
• Criminal record certificates
• Medical certificates
• Family information (if applicable)
• Any other information relevant to your visa or legal matter

5.2 Use of Information

Your information will be used to:

• Assess your eligibility for Spanish residency visas
• Prepare and submit visa applications on your behalf
• Provide property conveyancing and legal services
• Communicate with Spanish authorities, consulates, and governmental bodies
• Coordinate with our partner Heniam Associates
• Provide ongoing support and advice
• Comply with legal and regulatory obligations
• Improve our services

5.3 Sharing with Third Parties

By accepting these Terms, you expressly consent to us sharing your information with third parties as necessary to provide our services, including but not limited to:

• Heniam Associates (https://heniam.es) – Our legal partner for property conveyancing and specialised legal services
• Spanish Immigration Authorities – Including Oficina de Extranjería, Spanish Consulates, and other governmental bodies
• Translators and Notaries – For document preparation and legalisation
• Health Insurance Providers – For obtaining required insurance coverage
• Financial Institutions – As required for property purchases or financial verification
• Other Professional Service Providers – including tax advisors, accountants, or specialist consultants engaged on your behalf

We will only share information that is necessary and relevant to the specific service being provided. All third parties are required to maintain confidentiality and comply with applicable data protection laws.

5.4 Data Protection Compliance

We comply with:

• UK General Data Protection Regulation (UK GDPR)
• Spanish Organic Law 3/2018 on Personal Data Protection (LOPDGDD)
• EU General Data Protection Regulation (GDPR)

Your rights under these regulations include:

• Right of Access: Request copies of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data (subject to legal obligations)
• Right to Restriction: Limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time (may affect our ability to provide services)

To exercise these rights, contact us at info@mymovespain.com.

5.5 Data Retention

We retain your personal information for:

• The duration of our service relationship
• 7 years after completion of services (for legal and regulatory compliance)
• Longer periods if required by law or ongoing legal obligations

5.6 Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

6. CONFIDENTIALITY

6.1 Our Obligations

We agree to:

• Maintain strict confidentiality of all information you provide
• Use your information only for the purposes outlined in these Terms
• Implement reasonable security measures to protect your information
• Not disclose your information except as permitted under these Terms or required by law

6.2 Exceptions

Confidentiality obligations do not apply to information that:

• Is publicly available or becomes publicly available through no fault of ours
• Is required to be disclosed by law, court order, or governmental authority
• Must be shared with third parties as outlined in Section 5.3 to provide services
• Is necessary to protect our legal rights or defend against legal claims

7. LIMITATIONS OF LIABILITY

7.1 No Guarantee of Approval

We provide professional consultation and application assistance but cannot and do not guarantee:

• Approval of any visa or residency application
• Specific processing times (which are determined by Spanish authorities)
• Favorable outcomes in property transactions or legal matters
• Changes in Spanish immigration law, policy, or practice

Final decisions on all visa applications rest solely with Spanish immigration authorities.

7.2 Limitation of Damages

To the maximum extent permitted by law:

• Our total liability for any claims arising from our services shall not exceed the total fees paid by you to us for those specific services
• We are not liable for indirect, consequential, incidental, or punitive damages, including lost profits, lost opportunities, or emotional distress
• We are not liable for delays or failures caused by factors beyond our reasonable control, including government processing times, policy changes, or force majeure events

7.3 Third-Party Actions

We are not responsible for:

• Actions, errors, or omissions of third parties (including Heniam Associates, translators, notaries, or government officials)
• Delays or rejections caused by incomplete or inaccurate information provided by you
• Changes in your personal circumstances that affect eligibility
• Currency exchange rate fluctuations
• Travel or accommodation costs incurred

7.4 Professional Indemnity

We maintain professional indemnity insurance appropriate to our services. Details available upon request.

8. INTELLECTUAL PROPERTY

8.1 Our Content

All content on our website, marketing materials, and service documents, including text, graphics, logos, and software, is the property of MyMoveSpain and protected by copyright and intellectual property laws.

You may not:

• Reproduce, distribute, or create derivative works from our content without written permission
• Use our branding, logos, or trademarks without authorization
• Reverse engineer or copy our systems, processes, or methodologies

8.2 Your Content

You retain ownership of all documents and information you provide to us. By providing materials, you grant us a license to use, reproduce, and share them as necessary to provide our services.

9. TERMINATION

9.1 Termination by Client

You may terminate our services at any time by providing written notice. Upon termination:

• You remain responsible for fees for work completed up to the termination date
• Deposits and fees for work performed are non-refundable
• We will provide you with copies of all work completed and documents in our possession (subject to payment of outstanding fees)

9.2 Termination by MyMoveSpain

We reserve the right to terminate our services immediately if:

• You fail to make payments when due
• You provide false, misleading, or incomplete information
• You fail to cooperate or respond to reasonable requests
• You engage in abusive, threatening, or inappropriate behavior toward our staff
• Continuing the relationship would violate legal or ethical obligations
• We reasonably believe your application lacks merit or is unlikely to succeed

Upon termination by us, we will refund any fees for services not yet performed, less costs already incurred.

9.3 Effect of Termination

Upon termination:

• All outstanding fees become immediately due and payable
• Our obligations to provide services cease
• Confidentiality obligations continue indefinitely
• You may not use our name or reputation in connection with your matter

10. COMPLAINTS AND DISPUTE RESOLUTION

10.1 Complaints Procedure

If you are dissatisfied with our services:

1. Informal Resolution: Contact us at info@mymovespain.com describing your concern. We will acknowledge your complaint within 3 business days and respond substantively within 14 days.
2. Formal Complaint: If informal resolution is unsuccessful, submit a formal written complaint to our management, including:
   • Your name and contact details
   • Description of the issue
   • Desired resolution
   • Supporting documentation
3. Review: We will investigate thoroughly and provide a written response within 28 days.

10.2 Mediation

If we cannot resolve your complaint through our internal process, we agree to participate in good-faith mediation before pursuing litigation.

10.3 Governing Law and Jurisdiction

These Terms are governed by:

• English Law for services provided to clients outside Spain
• Spanish Law for property conveyancing and legal services provided in Spain through our partnership with Heniam Associates

Any disputes shall be subject to the exclusive jurisdiction of:

• English Courts for visa consultation services
• Spanish Courts for property and legal services provided in Spain

11. GENERAL PROVISIONS

11.1 Amendments

We reserve the right to update these Terms at any time. Changes will be posted on our website with an updated “Last Updated” date. Continued use of our services after changes constitutes acceptance of the revised Terms.

For ongoing service relationships, we will notify you of material changes via email.

11.2 Entire Agreement

These Terms, together with any Service Agreement or Fee Proposal, constitute the entire agreement between you and MyMoveSpain, superseding all prior discussions, representations, or agreements.

11.3 Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full force and effect.

11.4 Waiver

Our failure to enforce any provision does not constitute a waiver of that provision or our right to enforce it in the future.

11.5 Assignment

You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights and obligations to a successor entity with notice to you.

11.6 Force Majeure

We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including natural disasters, acts of government, labor disputes, war, terrorism, pandemics, or technical failures.

11.7 Notices

All notices must be in writing and sent to:

MyMoveSpain
Email: info@mymovespain.com
Phone: +44 7703 015 309

Notices to you will be sent to the contact details you provide and are deemed received:

• Immediately if sent by email (during business hours)
• Within 3 business days if sent by post

11.8 Third-Party Rights

These Terms are between you and MyMoveSpain only. No third party (including Heniam Associates) has rights to enforce these Terms unless expressly stated.

11.9 Language

These Terms are provided in English. In the event of translation into other languages, the English version prevails in case of any discrepancy.

12. PARTNERSHIP ACKNOWLEDGMENT

12.1 Heniam Associates Partnership

By accepting these Terms, you specifically acknowledge and agree that:

• MyMoveSpain operates in partnership with Heniam Associates (https://heniam.es) for property conveyancing and specialized legal services
• Your personal information may be shared with Heniam Associates as necessary to provide comprehensive services
• Heniam Associates may contact you directly regarding property legal matters
• Legal services provided through this partnership are subject to Heniam Associates’ professional standards and Spanish legal regulations
• Heniam Associates operates as an independent legal entity, and specific terms of their engagement may be provided separately for property transactions

This partnership enables us to provide seamless, comprehensive support for your move to Spain, combining immigration expertise with property legal services.

13. ACCEPTANCE OF TERMS

By engaging our services, you confirm that:

• You have read and understood these Terms and Conditions in full
• You agree to be bound by these Terms
• You consent to the collection, use, and sharing of your personal information as described
• You acknowledge the partnership with Heniam Associates and consent to information sharing
• You understand that visa approval is not guaranteed
• You accept financial responsibility for all fees and costs
• You are legally capable of entering into this agreement

14. CONTACT INFORMATION

For questions about these Terms and Conditions, please contact:

MyMoveSpain
📧 Email: info@mymovespain.com
📞 Phone: +44 7703 015 309
🌐 Website: https://mymovespain.com

Our Partner:
Heniam Associates
🌐 Website: https://heniam.es

15. ACKNOWLEDGMENT

By proceeding with our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, including the data sharing provisions with third parties such as Heniam Associates.

Effective Date: 19/11/2025

MyMoveSpain – Your Expert Guide to Spanish Residency

These Terms and Conditions were last updated on 19/11/2025. We recommend reviewing them periodically for any updates.